High Availability
Reliability is our philosophy.
Quality service, guaranteed.
As industry leaders, we know how important performance requirements are to a successful enterprise. Your site’s availability is essential, and NetFire prioritizes our responsibility to keep your processes running above all else. That’s why our Managed Service Level Agreement requires we deliver responsive, reliable hosting. NetFire’s SLA describes our responsibilities to you, the client, and your money-back guarantee if we don’t satisfy those responsibilities. We want you to feel comfortable knowing you’ve entrusted your service to NetFire, and that we care as much about your site’s availability as you do.
The NetFire SLA covers several components that support the availability of your website:
Uptime We offer a 99.999% uptime guarantee. This means that our data center network will be available 99.999% of the time in any month, excluding scheduled maintenance.
Our emergency response time is under 15 minutes, and our response time for non-emergencies during normal business hours is under 60 minutes.
HardwareWe guarantee that all your server hardware components will operate, and will replace any failed components. “Hardware” includes processors, RAM, motherboard, or other related components.
Infrastructure We guarantee that our power and HVAC systems will be functioning 100% of the time in any month, except for scheduled maintenance. Infrastructure downtime occurs when a server is down due to power or cooling issues.
Credit Requests To learn more about receiving SLA credits, contact your account manager.
As a fast growing company, we have come to realize just how important it is for the success of our business to have reliable, managed hosting provided by NetFire. Not having to worry about downtime during even the busiest holidays helps us focus on what we do best.– Quantum Networks